Hospitaliti Concierge Services

Frequently Asked Questions
Is the use of Hospitaliti Concierge Services available to everyone? Yes. This site is intended to make available to you, as a corporate entity and personally, the immediate response of a desk-top concierge service. Only the shoe repair, dry cleaning, and auto detailing is geographically determined and not available for everyone.
How are payments made? Payments are made via a valid credit card.
Are credit card payments safe? Yes, absolutely. We use a secure card vendor and do not store any information on our systems. When we ask for card numbers through our chat function (the live Chat Caché ) the same security applies to that situation.
If I don't find exactly what I'm looking for from the Hospitaliti Concierge site, does that mean it is not available? Absolutely not! While the services listed on the website are there for your convenience, and are the most frequently requested services, that is only the tip of the iceberg. That's why the Live Chat Caché is an important source for you.
How do I order services not on the site? Simply by using the chat feature, Live Chat Caché, you have access to a live concierge who can help you with whichever service you may need. From special gifts to arranging a move, we are here to facilitate your requirements and help to make your life easier for you.
How come some services just point me to live chat or an e-mail? There are times when a live connection will serve you better. Many specialized services offered by Hospitaliti Concierge can not be properly serviced with a mere web ordering system. We eliminate your frustration with an electronic answer by giving you a live person with whom to communicate your requirements.
Why chat? We find that our Live Chat Caché is one of the most convenient ways to instantly communicate with someone; however, we do offer an 800 number for your convenience if you prefer verbal interaction.
Do the valet service's prices include pick-up and delivery? Yes.
Where will my items be picked up and delivered? Unless specified otherwise, the mail room seems to be the choice of a readily accessible, heavily trafficked location.
How do I leave my items? You print out the ticket, which is available to you for this purpose, and place it in the Hospitaliti Concierge bag with your clothes or shoes.
What if you damage or loose my items? We use only the most reputable vendors, therefore, the handling of these situations is no different from the methods utilized by your local neighborhood valet.
What about items that are priced with the addition of "and up?" While we endeavor to adhere to the price list, some specialty items cannot be priced unseen. When an additional cost is required, you may assume the initial charge and you will be contacted by the vendor to make you aware of any up-charge.
Can I open an account for transportation services? Certainly. Simply talk to our live concierge (Live Chat Caché ) or use e-mail to arrange it.
Will the auto detailer come to me? Yes. When you let us know your location someone will come to your office and pick up your keys.
Are there services available from Hospitaliti Concierge that are not included on the site? Yes, absolutely. From special gifts to arranging a move, we are here to facilitate your requirements and help to make your life easier for you.

Frequently Asked Questions

Is the use of Hospitaliti Concierge Services available to everyone?

Yes. This site is intended to make available to you, as a corporate entity and personally, the immediate response of a desk-top concierge service. Only the shoe repair, dry cleaning, and auto detailing is geographically determined and not available for everyone.

How are payments made?

Payments are made via a valid credit card.

Are credit card payments safe?

Yes, absolutely. We use a secure card vendor and do not store any information on our systems. When we ask for card numbers through our chat function (the live Chat Caché ) the same security applies to that situation.

If I don't find exactly what I'm looking for from the Hospitaliti Concierge site, does that mean it is not available?

Absolutely not! While the services listed on the website are there for your convenience, and are the most frequently requested services, that is only the tip of the iceberg. That's why the Live Chat Caché is an important source for you.

How do I order services not on the site?

Simply by using the chat feature, Live Chat Caché, you have access to a live concierge who can help you with whichever service you may need. From special gifts to arranging a move, we are here to facilitate your requirements and help to make your life easier for you.

How come some services just point me to live chat or an e-mail?

There are times when a live connection will serve you better. Many specialized services offered by Hospitaliti Concierge can not be properly serviced with a mere web ordering system. We eliminate your frustration with an electronic answer by giving you a live person with whom to communicate your requirements.

Why chat?

We find that our Live Chat Caché is one of the most convenient ways to instantly communicate with someone; however, we do offer an 800 number for your convenience if you prefer verbal interaction.

Do the valet service's prices include pick-up and delivery?

Yes.

Where will my items be picked up and delivered?

Unless specified otherwise, the mail room seems to be the choice of a readily accessible, heavily trafficked location.

How do I leave my items?

You print out the ticket, which is available to you for this purpose, and place it in the Hospitaliti Concierge bag with your clothes or shoes.

What if you damage or loose my items?

We use only the most reputable vendors, therefore, the handling of these situations is no different from the methods utilized by your local neighborhood valet.

What about items that are priced with the addition of "and up?"

While we endeavor to adhere to the price list, some specialty items cannot be priced unseen. When an additional cost is required, you may assume the initial charge and you will be contacted by the vendor to make you aware of any up-charge.

Can I open an account for transportation services?

Certainly. Simply talk to our live concierge (Live Chat Caché ) or use e-mail to arrange it.

Will the auto detailer come to me?

Yes. When you let us know your location someone will come to your office and pick up your keys.

Are there services available from Hospitaliti Concierge that are not included on the site?

Yes, absolutely. From special gifts to arranging a move, we are here to facilitate your requirements and help to make your life easier for you.